Unified Service Desk Dynamics 365

Dynamics 365 customization and configuration mb2 718.

Unified service desk dynamics 365.

A separate power bi license may be required to configure access to the content. You can aggregate customer information from different areas in microsoft dynamics 365 into a single desktop and get a 360 view of customer interactions. Crm certifications microsoft dynamics crm unified service desk crm2016 crm usd usd configuration crm2015 uncategorized dynamics 365 mb2 717. Dynamics 365 ce core mb2 716.

Unified service desk 3 3 which includes unified interface apps support be. 4 applies to flows that map to the context of the dynamics. Unified service desk can be configured and administered using the common data service platform or microsoft dynamics 365 for outlook. You can aggregate customer information from different areas in microsoft dynamics 365 into a single desktop and get a 360 view of customer interactions.

Before the agents can run usd on their desktops an administrator must install the crm components on the microsoft dynamics 365 organization. 2 for more information please see the dynamics 365 licensing guide. Unified service desk for microsoft dynamics 365 provides a configuration based framework for quickly building agent applications for call centers. Learn about the new features in unified service desk 3 3 for microsoft dynamics.

3 applies to customer applications within the same environment as the dynamics 365 application. Dynamics 365 customer service project service automation mb 210. Using unified service desk to configure agent applications doesn t require you to write code for the most part and therefore reduces the lead time to design an agent application as per your business requirements. Some organizations prefer that their agents use the web client to access microsoft dynamics 365 while others prefer that their agents use the unified service desk usd windows client application.

Unified service desk helps you configure call center agent applications that provide customer service agents with immediate and unified access to business critical customer information stored in your instance. 1 customer service application subscriptions include an option to embed power bi content. Dynamics 365 for sales.